Frequently asked questions

No. Every product on this site is sold strictly for in-vitro laboratory research. They are not for human or veterinary use, and are not intended to diagnose, treat, cure or prevent any condition.

Our peptides are third-party lab tested. A summary of the lab results is shown on the product page, and signed-in researchers can download the full certificate PDF there. Your batch ID is printed on the vial.

Purity by LC-MS, identity, and endotoxins where applicable. The tests run for a product are listed on its product page next to the lab reports.

Lyophilized vials keep for months in a refrigerator (2–8 °C) and longer in a freezer (≤ −20 °C), away from light. Short room-temperature exposure during transport is acceptable. Once reconstituted, refrigerate and use within the window stated on the product page.

Yes. Every vial in your order counts, whether it is one compound or a mix: 5% off at 3 vials, 10% at 6, 15% at 12, 20% at 20 and 25% at 50. The bulk buy page lists the price per vial for every product. Volume pricing is not added to coupon codes: your order gets whichever discount is larger.

Add any mix of compounds and doses to one box. Every vial counts toward the discount, which grows with the box: 5% off at 3 vials, 10% at 6, 15% at 12, 20% at 20 and 25% at 50. It is applied automatically, no code needed. Build a box.

Yes. Every vial in the box counts toward the next tier, whatever the compound or dose.

After checkout we email a courier tracking number, usually within 48 hours of dispatch. You can also see every order and its status under My account. If you have not received tracking within 48 hours, contact contact@elivena.co or +1 877-848-9272.

Orders ship at ambient temperature, tracked door to door. Lyophilized peptides tolerate short room-temperature exposure during transport.

Regular Tracked Shipping (5–10 days): $15. Express Tracked Shipping (3–5 days): $25. Standard shipping is free on orders over $200 and express on orders over $400, measured after discounts.

Orders are dispatched within 24–48 business hours. During busy periods allow up to 5 business days.

Regular tracked orders arrive within 5–10 business days. If your order has not arrived, contact us at contact@elivena.co or +1 877-848-9272 and we will look into it.

• Missing or incomplete order forms.
• Incorrect card information or declined transactions.
• International card blocks that have not been removed.
• Extreme weather or peak shopping periods.

Yes, at no charge up until 11:59 PM CST on the day of purchase. Contact contact@elivena.co or +1 877-848-9272 and we take care of it.

We do not accept returns. If your order arrives wrong or damaged, we reship it or refund it, whichever you prefer.

Contact contact@elivena.co or +1 877-848-9272. We reship the order or refund it, whichever you prefer.